Please read these terms of use carefully, together with the Support Dogs Privacy Policy. By accessing and using the website you are agreeing to be bound by these terms of use. If you do not accept these terms of use then you must not continue to use the website.

Support Dogs may alter these terms of use at any time and we recommend that you review these terms of use regularly to ensure that you are happy to accept any modifications. We will notify you here if any changes have been made. These are the current terms of use and are effective from 1 June 2018.

Access to the website and to all the content and features available within it may be modified, suspended, withdrawn or discontinued at any time and without any prior notice or explanation.

All enquiries and communications regarding the use of this website should be addressed to The Website Manager at the address below.

Use of this website is subject to the following terms:

Refund Policy - Donations

Refunds will be given at the discretion of the management. Where a refund is made, there will be a 10% administration charge to cover Support Dog's costs of processing the donation.

Refund Policy - Online Shop

The services provided by our carrier are outside our control. While we cannot guarantee delivery dates or times, UK delivery is normally no more than 1-2 working days after despatch. In the event of a delayed delivery, we regret we are unable to offer compensation. Should you not receive your goods within 8 days, a refund or replacement will be offered.

We package our products extremely carefully - in the unlikely event that they are damaged in transit or faulty, you can notify us via telephone or email. You must then return the goods unused and in their original condition within the next 5 working days.

If for any reason you are not completely satisfied with your purchase, you may cancel your order within 7 days of receipt of the goods and request a full refund or replacement. However, as per standard industry practice, we cannot accept returns of customised items or special orders (that is, items that are marked as being ones we never hold in stock and have to place special orders for). Also return transport is a customer’s expense.

You must notify us within 7 days of receiving your goods via telephone or email if you wish to make a return. You must then return the goods unused and in their original condition within the next 5 working days. It is your responsibility to insure the goods with the carrier you use to return them as we are unable to process a refund until we receive the returned goods, and we cannot accept any liability for goods we do not receive.

We will either replace or process a refund upon receipt of the goods within 7 working days, according to your requirements. We regret we cannot control how long it takes your card issuer to credit your account. If the goods you received were substitute goods, damaged in any way or are of unsatisfactory quality, we will also compensate you for the cost of return postage. If the package or goods are damaged, please report this to our carrier upon delivery or as soon as possible thereafter.

Online Shop - Payment

Our online payments are handled by Go Cardless, Stripe and PayPal.

Copyright

The content and design of this website is subject to copyright and other intellectual property rights owned by Support Dogs or used under licence from third parties. All such rights must be respected.

Information & Content

The information contained on this website is compiled and/or made available in good faith and reasonable efforts have been made to ensure that it is accurate and up to date. However, Support Dogs gives no representation or warranty in respect of such information and all such representations and warranties, express or implied, are excluded.

We believe, but do not warrant, that the content of this website and any downloads are virus free. We recommend that you carry out your own virus checks.

Where information published on the website is supplied by third parties, this does not signify that Support Dogs controls or endorses such content, or accepts responsibility for the accuracy or otherwise of the information.

Website Links

Where links to other external websites are published on this website, this is not intended to signify that Support Dogs has reviewed or endorses such websites and/or their content and Support Dogs accepts no responsibility for the content of any linked website. The use of any links to these websites is entirely at your own risk and it is your responsibility to check and comply with the terms and conditions of any linked websites visited..

General

These terms of use and your use of this website are subject to the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute so arising.

The headings contained in these terms and conditions are for convenience only and do not affect their interpretation.

If any of the terms of use is found to be invalid, illegal or otherwise unenforceable by a judicial or other competent authority, this shall not affect the validity of the remaining provisions which will remain in full force and effect. If any provision of these terms of use is held to be invalid, illegal or otherwise unenforceable but would be valid, legal or enforceable if some part of the provision were deleted or severed, the provision in question will be deleted or severed to the minimum extent necessary to make it valid, legal and enforceable.

Contact

For all enquiries, contact:

Support Dogs
21 Jessops Riverside
Brightside Lane
Sheffield
S9 2RX

Tel: 0114 261 7800
Email: [email protected] 

Registered UK Charity: 1088281